Company FAQ
Need help? Contact us.
"FAQ" means "Frequently Asked Questions".
We offer answers to FAQs to enrich your experience.
PalUpNow! offers two services:
a. PalUpNow! Flights ✈️
This is an end-to-end flight experience that beats disjoint airline/airport services.
This online marketplace connects Flyers with Flight Pals, who assist with airline check-in, airport navigation, misplaced luggage, travel paperwork for immigration and customs, security, physical or visual impediments, small children, language barriers etc.
Read more in this blog.
b. PalUpNow! Rides 🚙
This is an end-to-end ride experience that beats regular taxi/cab services.
This online marketplace connects Riders with Ride Pals, who drive people around or accompany people who need assistance for grocery shopping, doctor and hospital visits, getting vaccine shots, filling prescriptions etc.
Read more in this blog.
Yes.
PalUpNow! strives to be environmentally, socially, and operationally sustainable.
We contribute towards the UN SDGs (United Nations Sustainable Development Goals).
Platform FAQ
Need help? Contact us.
PalUpNow! is a self-serve platform. Refer to How It Works.
Learn more about our (arguably, unusual) design choices, and how we leverage botonomies of global scale to execute 24/7 on critical customer-facing functions.
No.
For two reasons:
1. We would like to provide elderly and physically/mentally impaired people a seamless experience by removing the hassle of creating accounts and then having to remember passwords. More often than not, they tend to forget their passwords, and then face difficulties in resetting them, only to forget them again.
While we are proud that most of you can navigate apps with ease, we sincerely request you to empathize with others who can't. You don't want the technologically-challenged people to get frustrated with accounts and passwords, and then give up, do you?
2. And that's not all.
Cybersecurity threats have wreaked havoc. Despite their best effort, companies have succumbed to these threats and their customers have had their personal information stolen from their secure accounts. PalUpNow! doesn't want to store your sensitive details any longer than we have to. This limits your exposure, and protects us as well.
Learn more about our (arguably, unusual) design choices, and how we leverage botonomies of global scale to execute 24/7 on critical customer-facing functions.
We have done away with accounts and passwords. You don't have to remember yet another password and log into your account to see your historical data.
So, does that mean you can't see your history? Not at all.
Your past activity is associated with reviews we receive. On the 1st day of every month, we automatically deliver your past activity straight to your inbox. If needed, we can tune the frequency of the emails.
We can also email relevant information concerning you, like a list of community members who've mentioned you as their referrer while signing up.
Check the status of our web app.
For your privacy and safety, PalUpNow! doesn't display your real name on your anonymized profile, and uses an alias instead, like "rose".
While signing up, choose an alias that you'll remember easily.
Locate your alias on your:
a. Sign-up confirmation email
b. Match alert email
If you're not satisfied with your matches, you can contact us and we'll try to address your issue(s).
You can temporarily deactivate your profile on our self-serve platform. We'll pause your match alerts. When you're ready, reactivate your profile. No activation fee.
Or, delete your data. If you have multiple profiles, you may choose to deactivate/delete some or all.
When you're ready, reactivate your profile. No activation fee.
If you have multiple profiles, you may choose to reactivate some or all.
We understand that some people do not speak/write English and conduct business in their preferred language.
We're based in the United States but are global citizens. Our web app supports automatic translations in Arabic, French, Simplified Chinese, Spanish, and Tagalog.
We've also enabled an alternate machine translation solution of our web app in 5 more languages: Bengali, German, Hindi, Japanese, and Swahili.
To serve a global community, we translate our English posts in Japanese on Linkedin, and German on Instagram.
PalUpNow! match alert emails are in English. People can use the translation services provided by their email provider, like Gmail and Outlook. In general, anyone can use translation services from Google Translate or DeepL.
Privacy FAQ
Need help? Contact us.
PalUpNow! protects the real identity of our members, since people with accessibility issues and mental health challenges don’t always feel comfortable asking for support in public forums.
PalUpNow! empowers them by anonymizing their web profiles. Anonymized profiles do not expose personally identifiable information (PII), like name, email, phone, age range, and pronouns. PII is shared privately over email only after a potential match is detected.
You have a right to know how your personal information is handled. This is known as a Data Subject Access Request (DSAR). A Data Subject is a living individual who is the subject of Personal Data. If you wish to make a DSAR, you may do so by filling up this form, to exercise your privacy rights. We will get in touch via email.
If we do not receive sufficient information to locate the data you require or if the scope of your request is unclear, we may have to contact you for additional details or we may be unable to comply with your request. Therefore, to help us process your request quickly and efficiently, please provide us with as much details as is possible.
Yes.
Every time you sign up, an anonymized profile gets created with a unique ID, and a confirmation email gets sent to you.
For example, you can request a Ride Pal on two separate occasions:
a. First, with the alias "Hungry, but not angry!" and get matched for a 2-way ride to get your groceries this coming weekend.
b. Second, with the alias "Fitter is better!" and get matched for a virtual session with a fitness coach the following month.
Also, you could be requesting a Flight Pal when you fly.
We recommend you use a different alias every time you sign up to maintain anonymity, especially if you've revealed your current alias.
However, if this isn't a concern, you can use the same alias multiple times. Remember to choose an alias that you can easily remember.
No.
The ID is a system-generated unique identifier that PalUpNow! creates every time you sign up.
If you're not satisfied with your matches, you can contact us and we'll try to address your issue(s).
You can temporarily deactivate your profile on our self-serve platform. We'll pause your match alerts. When you're ready, reactivate your profile. No activation fee.
Or, delete your data. If you have multiple profiles, you may choose to deactivate/delete some or all.
While you're filling out a form, PalUpNow! tends to retain the information you've entered for your convenience.
When you use our forms from a shared device at home, or a public device in an internet cafe, use the Clear Form option to clean up your data before you leave.
This will ensure that others don't accidentally see your information after you've left.
Can't Find Your Answer?
We value your privacy
🚀 Pal Up!
⚖️ We've updated our Terms of Service on March 31, 2025. You don't need to take any action. Our updated Privacy Policy will go into effect in Q2, 2025.
🛡️ Exercise your privacy rights. Learn more about GDPR and CCPA at PalUpNow!.
🌐 PalUpNow! sustainably creates both in-person and contactless jobs worldwide. We honor the United Nations Sustainable Development Goals (UN SDGs).
🤟🏽 Be a Pal. Get a Pal.