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PalUpNow!

PalUpNow!PalUpNow!PalUpNow!
  • Home
  • How It Works
  • Pricing
  • Be A Pal
    • Be A Flight Pal
    • Be A Ride Pal
  • Get A Pal
    • Get A Flight Pal
    • Get A Ride Pal
  • Languages
    • Arabic
    • French
    • Simplified Chinese
    • Spanish
    • Tagalog
  • FAQ
  • Blogs

FAQ

PalUpNow! Flights FAQ

Flights

Flights

Flights

PalUpNow! Rides FAQ

Rides

Flights

Flights

PalUpNow! User Privacy FAQ

Privacy

Flights

Privacy

PalUpNow! User Screening FAQ

Premium

Payment To Pals

Privacy

Payment to pals FAQ

Payment To Pals

Payment To Pals

Payment To Pals

PalUpNow! General FAQ

General

Payment To Pals

Payment To Pals

FAQ

 Need help? Contact us.

When you sign up to be a flight pal or to get a flight pal, you can specify one or more help categories like Baggage, Children, Communication, Meals, Medication, Paperwork, Phone/WIFI, Restroom breaks, Security, and/or Wheelchair.


You could potentially give or get help in all categories, if the flight pal were to be appropriately compensated by the flyer, who needs assistance. 


For details, read our blog and watch our video.


PalUpNow! profiles are anonymized, and don't reveal your name, email, phone, age, and pronouns. Your flight plan can't be tied back to you. 


Once you're matched with someone, your flight plan is shared privately over your registered email.


That's understandable. Sign up with your intended flight date, and help us find the right match for you. Note that airline and flight number are optional. 


Once you get matched and introduced over email, you'll have the option to finalize the remaining details.


However much we would like to help, PalUpNow! has no control over flight delays. And neither do you.


Communicate using each other's contact information provided in the PalUpNow! Match Alert email. Consider waiting in the same cafe or lounge in the airport. 


Typically, the payment/gifting arrangement remains similar as discussed earlier, unless one of you want to change it. Compensation, whether cash or gift, is typically done at the end of the flight. 


However much we would like to help, PalUpNow! has no control over flight cancellations.  And neither do you.


Communicate using each other's contact information provided in the PalUpNow! Match Alert email. 


Where feasible, consider booking the next available flight together with the same or similar payment/gifting arrangement as discussed earlier. Compensation, whether cash or gift, is typically done at the end of the flight. 


Our apologies. Contact us, and we'll try to add it. In the meantime, choose "Other" from the airport drop-down, and leave a message in the sign-up form. 


Once you get matched and introduced over email, you'll have the option to finalize the remaining details.


When signing up to be a pal or get a pal, enter your own name and your friend/relative's contact information. PalUpNow! sends an email when a match is detected.

PalUpNow! typically doesn't call you. The phone number is primarily for users to communicate with each other, if needed.


Rides 🚙

 Need help? Contact us.

When you sign up to be a ride pal or to get a ride pal, you can specify one or more help categories like Airport, Car Repair, Doctor, Fitness, Groceries, Overnight, Pharmacy, Place of Worship, Social/Entertainment, Technology, Train Station, and Vaccine Shots.


You could potentially give or get help in all categories, if the ride pal were to be appropriately compensated by the rider, who needs assistance. 


For details, read our blog and watch our video.


No. 


Ride pals are not just drivers. Ride pals take you where you want to go, help you finish your task, and bring you back.


Yes. 


However, you don't have to enter your home address as your meeting spot. Instead, enter a popular landmark nearby. 


Even if you choose to share your home address, it can't be tied back to you. Your PalUpNow! profile is anonymized, and doesn't display your name, email, phone number, age range, and pronouns. 


We strongly recommend that you be punctual. However, we understand that life happens, and that despite your best intentions, you might run late.


Communicate using each other's contact information provided in the PalUpNow! Match Alert email. 


Typically, the payment/gifting arrangement remains the same as discussed earlier. Compensation, whether money or gift, is typically done at the end of the engagement.


We strongly recommend that you keep your commitment. However, we understand that life happens, and that despite your best intentions, you might need to cancel due to unforeseen circumstances.

Communicate using each other's contact information provided in the PalUpNow! Match Alert email. Where feasible, consider rescheduling with the same or similar payment/gifting arrangement as discussed earlier.

Compensation, whether money or gift, is typically done at the end of the engagement. 


Contact us, and send us the missing category with a brief explanation. While we can't promise that we'll add every help category, we'll try. 


When signing up to be a pal or get a pal, enter your own name and your friend/relative's contact information. PalUpNow! sends an email when a match is detected. 


PalUpNow! typically doesn't call you. The phone number is primarily for users to communicate with each other, if needed.


Privacy 🎭

 Need help? Contact us.

Yes.


When you sign up, PalUpNow! creates your anonymized profile automatically at Flights or Rides. Your name, email, phone number, age range, and pronouns stay hidden until we detect a potential match. 


Once matched, your personal details are shared privately over your registered email address.


Yes. 


PalUpNow! displays reviews at Flights and Rides to help users make informed choices. However, your personal information like name, email, phone number, age range, and pronouns stay hidden. 


Yes. 


Every time you sign up, an anonymized profile gets created with a unique ID, and a confirmation email gets sent to you. For example, you can request a ride pal on two separate occasions:


a. First, with alias "Hungry, but not angry!" and get matched for a 2-way ride to get your groceries this coming weekend. 


b. Second, with alias "Fitter is better!" and get matched for a virtual session with a fitness coach the following month.


We recommend you use a different alias every time you sign up to maintain anonymity, especially if you've revealed your alias in your previous engagement. 


However, if this isn't a concern, you can use the same alias multiple times. Remember to choose an alias that you can easily remember.


No. 


The ID is a system-generated unique number that PalUpNow! creates every time you sign up.


Premium🎖

 Need help? Contact us.

PalUpNow! Premium offers everything in PalUpNow! Basic, plus global background checks for users. PalUpNow! has partnered with an industry-standard 3rd party vendor, who performs background checks globally on PalUpNow!'s behalf, so that users have the additional option to work with verified partners.


Choose your work location and place an order.


The industry average turnaround time for most background checks is between 3-5 business days, but can take longer depending on the depth of the search, geographical location of users, or county courthouse operations.


The process relies on your timely response of submitting the required documents. 


See pricing for different work locations.


Not at all. PalUpNow! believes in security for everyone. 


PalUpNow! Premium enables all users, not just pals, to initiate their background check for a fee. This way, you feel secure regardless of whether you sign up to be a pal or get a pal. 


PalUpNow! does NOT collect or store the sensitive data required to perform background checks and/or obtain driving history records.


PalUpNow! partners with an industry-standard 3rd party vendor, who performs background checks globally. You'll fill out their form and submit to them directly. 


You do! You're in control. Choose your work location and place your order.


You'll also receive instructions in your sign-up confirmation and match alert emails on how to initiate your background check.


No.


PalUpNow! has partnered with an industry-standard 3rd party vendor, who performs background checks globally on PalUpNow!'s behalf, so that users have the additional option to work with verified partners. 


To be verified by PalUpNow!, users need to fill out the form emailed by PalUpNow!'s partner, and submit the required documents to them.


No.


After some deliberation, we've decided that the match alert should email you ALL potential matches. We don't want to limit your choices upfront by eliminating people who aren't verified (yet) or are in the process of verification.

Here's why:

1. People tend to initially insist on Premium pals, and once they realize that Premium pals sometimes charge a higher fee, they change their mind.

2. Also, if Premium pals aren't available, sometimes they don't want to wait, since their requirements could be time-sensitive. In that case, they may choose to proceed without pal verification.

3. Also, Premium pals might insist on them getting verified in return, which they may not like to do.


Payment 💰

 Need help? Contact us.

Pals keep 💯% of the price or gift that's offered by the people, who need their assistance. 


See PalUpNow! Premium pricing for different work locations.


Once matched and introduced over email, you will have the opportunity to discuss and finalize the price or gift. 


Your pal may also be willing to accept a gift instead of money. Popular gifts are books, gift cards, movie/theatre/concert tickets, or anything else that you decide. 


Pay your pal directly after you complete your engagement. Pals keep 💯% of the price or gift that's offered!


The payment method is for you both to decide. Pals keep 💯% of the price or gift that's offered!


You can also gift your pal. Popular gifts are books, gift cards, movie/theatre/concert tickets, breakfast/lunch/dinner coupons or anything else that you agree upon together. 


Please make the arrangement clear upfront, so that there are no surprises. PalUpNow! Basic doesn't keep any commission.


General ✔

 Need help? Contact us.

"Pal" means friend. "Pal up" means to become friends with. 


You're not alone. Sign up to be a pal or to get a pal!


"FAQ" means Frequently Asked Questions.


No. 


For two reasons:


1. We would like to provide elderlies and physically/mentally impaired people a seamless experience by removing the hassle of creating accounts and then having to remember/reset passwords. More often than not, they tend to forget their passwords, and then face difficulties on resetting them, only to forget them again. 


We understand that this isn't normal for our tech-savvy users. While we are proud that you can navigate with ease and speed, we sincerely request you to empathize with others who can't. Type in your name, email address, and phone number every time you sign up to be a pal, or get a pal. It takes you just a few minutes to complete the sign-up process. You don't want the technologically-challenged people to get frustrated with accounts and passwords, and then give up, do you?


2. And that's not all. 


Cybersecurity threats have wreaked havoc in the world, and the best companies have succumbed to these threats and have incurred damages. Their customers have had their personal information stolen. From the very start, PalUpNow! doesn't want to store your sensitive details any longer than we have to. We don't want all your data to linger in our data stores long after you've finished your transactions. This limits your exposure.


PalUpNow! works in simple easy steps. Refer to How It Works.


PalUpNow! offers two services:


a. PalUpNow! Flights ✈️


This is an end-to-end flight experience that beats disjoint airline/airport services. 


This is a 2-sided marketplace that aims to connect Flyers with Flight Pals, who assist with luggage, paperwork, security, physical or visual impediments, small children, language barriers etc. 


Read more in this blog.


b. PalUpNow! Rides 🚙


This is an end-to-end ride experience that beats regular taxi/cab services. 


This is a 2-sided marketplace that aims to connect Riders with Ride Pals, who drive people around or accompany people who need assistance for grocery shopping, doctor and hospital visits, getting vaccine shots, filling prescriptions etc. 


Read more in this blog.


When you sign up, an ID is automatically generated by the PalUpNow! system, and serves as a reference number. You can find your ID on your:


a. Sign-up confirmation email

b. Match alert email

c. Anonymized profile. Check out Flights and Rides.


For your privacy and safety, PalUpNow! doesn't display your real name on your anonymized profile, and uses an alias instead, like "rose". While signing up, choose an alias that you'll remember easily. You can find your alias on your:

a. Sign-up confirmation email

b. Match alert email

c. Anonymized profile. Check out Flights and Rides.


Can't Find Your Answer?

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