Flights FAQ

Yes. 

Our community guidelines outline the standards and expectations for everyone on the PalUpNow! platform. These help people understand what is expected of them and how they should engage within the community. We intend these guidelines to create a welcoming space for all members.

When you sign up to be a Flight Pal or to get a Flight Pal, you can specify one or more help categories.

You could give or get help in all categories, if the Flight Pal were to be appropriately compensated by the Flyer, who needs assistance. 

For details, read our blog and watch our video.

PalUpNow! profiles are anonymized, and don't reveal your name, email, phone, age, and pronouns. Your flight plan can't be tied back to you. 

Once you're matched 🎯, your flight plan is shared privately over email.

Sign up with your intended flight date, and help us find the closest match 🎯.

Once you get matched 🎯 and introduced over email, you'll have the option to finalize the remaining details.

PalUpNow! has no control over flight delays. And neither do you.

Communicate using each other's contact information provided in the PalUpNow! match alert 🎯 email.

Typically, the payment/gifting arrangement remains similar as discussed earlier, unless you want to change it. Compensation, whether cash or gift, is typically done at the end of the flight. 

PalUpNow! has no control over flight cancellations. And neither do you.

Communicate using each other's contact information provided in the PalUpNow! match alert 🎯 email. 

Where feasible, consider booking the next available flight together with the same or similar payment/gifting arrangement as discussed earlier. Compensation, whether cash or gift, is typically done at the end of the flight. 

Contact us to request a missing airport.

Contact us to request a missing airline.

When you sign up to get a Flight Pal, enter your own name and your friend/relative's contact information. PalUpNow! sends an email when a match 🎯 is detected.

If a phone number is available, you'll get an SMS alert when a potential match 🎯 is detected. The phone number is primarily for members to communicate with each other.

Flights profiles with flight dates in the past can't be reactivated. This is fundamentally different from Rides profiles, which can be deactivated and reactivated at any time.

The platform keeps Flights profiles active for 3 days after the flight date. This will alleviate the stress from missed, delayed, and cancelled flights, and during this chaos, people won't need to reactivate their profiles for at least a few days.

3 days after your flight date, we will automatically deactivate your profile, and you'll stop receiving match alerts 🎯.

To further preserve your privacy, we'll automatically delete your anonymized profile one year from your flight date. You'll receive a notification by email.